THE PLATFORMS ARE NOT INTENDED FOR ANYONE UNDER THE AGE OF 16.
TERMS AND CONDITIONS
INFORMATION WE COLLECT
Personally Identifiable Information
Automatically Collected Information
When you visit any page on the Site, we use a program that monitors and evaluates the Site’s traffic. It automatically collects every visitor's host, domain name, pages visited, how you use the Site (e.g., what on the Site you’ve clicked on), length of user session, browser type, device type, type of operating system, device ID, advertising ID, language preference, access time and date, internet service provider, default search preference, geographic location, referring website addresses, (Internet Protocol) IP address and other technical information such as protocol status and substatus, bytes sent and received. An IP address is a number assigned to your computer by your Internet service provider so that you can access the internet. IP addresses may be used to diagnose problems with our server, report aggregate information, determine the fastest route for your computer to use in connecting to the Site, and administer and improve the Site. We may also use the automatically collected information we collect to help improve our Site and Products and services by better understanding our audience. In addition, we may collect automatically collected information in aggregate form to track data, such as the total number of visitors to each page of our Site, and the domain names of our visitors’ internet service providers.
HOW WE COLLECT INFORMATION
We collect information about you as follows: (i) when you provide it to us, directly or indirectly (including through the Platforms, such as using the Site’s chat functionality); (ii) automatically as you navigate the Platforms using cookies, web beacons and other tracking technologies; (iii) service providers; and (iv) public sources, including social media as further described below. We collect information from you when you register on our Site, place an order, abandon a cart, subscribe to our newsletter, respond to a survey or fill out a form.
Information You Provide to Us. You provide information to us, directly or indirectly, when you use the Platforms and when you interact or communicate with us. Examples include:
Information that you provide to us when you create an account on the Site.
Details of your purchases of Products through any of our Platforms.
Correspondence exchanged with us when you contact us, whether by email, live interaction or text, including, without limitation, when you make a claim.
Responses to surveys that we might ask you to complete for research purposes.
Search queries on the Platforms.
Automatic Data Collection Technologies. As you navigate through and interact with our Platforms, we may use automatic data collection technologies, such as cookies and pixels (“ADC Technologies”), to collect certain information about your equipment, browsing actions, and patterns, including:
Details of your visits to our Platforms, including traffic data, location data, logs, and other communication data and the resources that you access on or through the Platforms.
Information about your computer and Internet connection, including your IP address, operating system, and browser type.
We use Google Analytics to help analyze how users use the Site.If you would like to opt-out from the use of your information by Google analytics, you may use Google Analytics’ opt-out browser add-on designed for this purpose.
Information we collect through ADC Technologies may include Personal Information, or we may maintain it or associate it with Personal Information we collect in other ways or receive from third parties.
Service Providers. We provide our Platforms through and engage with service providers to help us manage our business. We may collect Personal Information through these service providers and these service providers may collect Personal Information from you, such as when you use the Site’s chat functionality.
Public Sources. If you interface with the Site through your social media account, you allow us to access information about you from those social media sites, including information and other content that you submit to those social media sites.
USE AND DISCLOSURE OF AUTOMATICALLY COLLECTED INFORMATION
USE AND DISCLOSURE OF YOUR INFORMATION
Upon collection of your Personal Information, we may use and provide such Personal Information to our employees, contractors, agents and service providers (e.g., the Site’s chat functionality provider) for the following purposes:
To provide you with access to the Platforms you are requesting.
To improve upon or troubleshoot any problems with the Platforms.
To notify you about updates, modifications and enhancements to the Platforms or new Products.
To fulfill your requests such as those related to ordering and payment.
For customer service,security, to detect fraud or illegal activities, and for archival and backup purposes in connection with the provision of the Site.
To facilitate communication between you and us in order to respond to your questions and comments, including those you send via the Site’s chat functionality, or to contact you for user feedback.
To generate aggregate statistical studies and conduct research related to Products and the use of our Platforms.
For any other purpose we may disclose to you from time to time where you provide your consent.
We may also use and provide information we collect through ADC Technologies and Personal Information to our employees, contractors, agents and service provider for the following purposes:
To help us improve our Platforms and deliver a better and more personalized experience.
To estimate our audience size and usage patterns.
To store information about your preferences, allowing us to customize our Platforms according to your individual interests.
To speed up your searches.
To recognize you when you return to use our Platforms.
To advertise Products and the Platforms and measure the effectiveness of our advertisements.
By providing your phone number and clicking submit online, you agree to the TERMS AND CONDITIONS
To display, update and maintain the content of the Platforms.
For purposes that are expressly permitted under any agreement with you.
To tailor your experience of the Platforms and our communications to you.
For our internal administrative, marketing and planning requirements.
To send information about future events, regular email communications or newsletters (both electronic and hardcopy) outlining news, services or events.
When you order Products on the Platforms we may request your banking information, including the number assigned by the card issuer that identifies your account or other cardholder Personal Information (collectively, “Payment Information”). To the extent you make an online credit card purchase or bank ACH transfer to SR, SR will initiate a secure payment process including acquisition of your Payment Information, and pass that information through SR’s third-party transaction processing service providers. After the initial purchase, your Payment Information (including but not limited to your card or account number, expiration date, name and address) will be stored in a secure “vault” system and used if you should decide to make another purchase later.
When you make a purchase, we may need to provide Personal Information, including information such as your shipping address, billing information, telephone number, and Payment Information, to third parties, including product manufacturers and shipping companies, as necessary solely to complete the transaction. SR uses industry-standard security measures to protect against loss, misuse or alteration of the information under our control, and we make good-faith efforts to store your Payment Information in a secure operating environment. Unfortunately, no data transmission over the Internet can be guaranteed to be absolutely secure. As a result, while we strive to protect your Payment Information, we cannot ensure or warrant the security of any information you transmit to us or our online products or services, and you do so at your own risk.
If we collect information from you as part of any competition or promotion, we use and disclose the information that we collect to our employees, contractors, agents and service providers for profiling your fitness, displaying the results of competitions and promoting the Products.
When you request Products, we will provide your Personal Information to our service providers with whom we arrange for those Products to be provided. We may also disclose information to service providers that provide administrative or processing services for us, for example, mailing, and/or payment processing.
We may also disclose Personal Information collected on the Platforms, in accordance with applicable law, to assert or defend our rights and property, to prevent fraud and other prohibited or illegal activities, to collect a debt, or in response to legal processes such as subpoenas. We may also provide (or reserve the right to provide) Personal Information to credit reporting agencies and to cooperate with law enforcement authorities and other governmental authorities consistent with applicable laws.
We may also disclose your Personal Information to third parties as follows:
As required to comply with any court order, law, or legal process, including to respond to any government or regulatory request.
To enforce or apply our TERMS AND CONDITIONS and other agreements, including for billing and collection purposes.
If we believe disclosure is necessary or appropriate to protect the rights, property, or safety of SR, our customers or others. This includes exchanging information with other companies and organizations for the purposes of fraud protection and credit risk reduction.
Some web browsers offer a "Do Not Track" ("DNT") signal that is a HTTP header field indicating your preference regarding tracking or cross-site user tracking. We currently do not honor DNT signals.
We may collect information about your online activities on our Platforms to provide you with advertising about products tailored to your individual interests. We also may obtain information for this purpose from third party websites on which our ads are served. You may see certain advertisements on other websites because we work with advertising partners (including advertising networks) to engage in remarketing and retargeting activities. Our advertising partners allow us to target our messaging to users through demographic, interest-based and contextual means. These partners track your online activities over time and across websites, including our Platforms, by collecting information through automated means, including through the use of third party cookies, pixels, web server logs, and web beacons. They use this information to show you advertisements that may be tailored to your individual interests. The information our advertising partners may collect includes data about your visits to websites that participate in the relevant advertising networks, such as the pages or advertisements you view and the actions you take on the websites. This data collection takes place both on our Platforms and on third party websites that participate in the ad networks. This process also helps us track the effectiveness of our marketing efforts. For example, we utilize certain of our ad partners’ targeted advertising services to show you our ads on other websites based on your prior visits to our Platforms and other online activity.
Provided that a company participates in industry-developed programs designed to provide consumers choices about whether to receive targeted advertising, you may opt out of ad network interest-based advertising generally through the Network Advertising Initiative website or by visiting http://www.aboutads.info/choices/ (web-based advertising) or http://www.aboutads.info/appchoices (for mobile advertising). To learn more, please visit the websites operated by the Network Advertising Initiative and Digital Advertising Alliance at www.networkadvertising.org/choices. Opting-out does not mean that you will stop receiving ads from us. It means that you still stop receiving ads from us that have been targeted to you based on your visits and browsing activity across websites over time.
THIRD PARTY LINKS
Our Platforms may provide links and otherwise allow you to access entities’ websites, products and services that are not controlled or operated by SR. These links may include links from partners that may use our logos as part of a co-branding agreement and to social media such as Facebook, Twitter, YouTube, Snapchat Pintrest and Instagram, which we may identify on the Site with the applicable third-party logos or trade names. By using these interfaces, you will allow us to access information about you from those other online services, including information and other content that you submit to those online services. If you interface with the Site through your social media account, we may contact you or enable you to share your experience and content via your social media account, which information may be publicly viewed by other users of those services.
Therefore, we encourage you to request and review the privacy policies of any third parties prior to disclosing your information to such parties or upon visiting such third party websites and online services. We do not control third parties' collection or use of your information to serve interest-based advertising. It is your sole responsibility to verify your privacy and shared information settings with all third party services, and maintain those settings as they are updated. We cannot modify or otherwise control or exclude the information, Personal Information, or other metadata supplied to us by third parties as a result of your use of their services.
We publish customer testimonials on our Platforms, such as on our social media profiles (e.g., Facebook, Twitter and Instagram), on our YouTube channel and within advertising creative material. These testimonials may contain Personal Information. We obtain your written consent at the time the testimonial is recorded. If you want your testimonial removed please contact us at firstname.lastname@example.org.
PUBLIC AREAS OF THE PLATFORMS
CORRECTING YOUR INFORMATION
You can review and change your Personal Information by logging into one of our Platforms and visiting your account profile page, if applicable.
You may also send us an email at email@example.com to request access to, correct or delete any Personal Information that you have provided to us. We cannot delete your Personal Information except by also deleting your user account. We may not accommodate a request to access, delete or change information if we believe the change would violate any law or legal requirement or request to change information if we believe the change would cause the information to be incorrect.
If you delete any information you provided to or through the Platforms, copies of your information may remain viewable in cached and archived pages or might have been copied or stored by other users.
The safety and security of your information also depends on you. Where we have given you (or where you have chosen) a password for access to certain parts of the Platforms, you are responsible for keeping this password confidential. We ask you not to share your password with anyone. It is your responsibility to protect the integrity of your accounts and passwords. To protect against unauthorized access to your account, be sure to log out each time you finish using the Platforms. Unfortunately, the transmission of information via the internet is not completely secure. Although we do our best to protect your Personal Information, we cannot guarantee the security of your Personal Information transmitted through our Platforms. Any transmission of Personal Information is at your own risk. We are not responsible for circumvention of any privacy settings or security measures contained in the Platforms.
HOW TO OPT-OUT
When you email us or register with us, you will have the ability to opt-out of receiving marketing communications from SR, including text messages, voicemail or e-mail. If you do not opt-out, but later decide that you would prefer not to receive marketing e-mail calls and text messages from SR, please follow the unsubscribe instructions provided in any such message or by contacting us at firstname.lastname@example.org. In addition, if you have an account with SR, you can opt-out by changing your SR account preferences. Remember, however, that we may still send e-mail, text messages or call you in order to provide materials that you request or other transactional and administrative messages (e.g., relating to billing and payment information).
CHILDREN UNDER 16
The Platforms are not intended for children under 16 years of age. No one under age 16 may provide any Personal Information on or though the Platforms. We do not knowingly collect Personal Information from children under 16. If you are under 16, do not use the Platforms or provide any information to us, register on the Platforms, use any of the interactive or public comment features or provide any information about yourself to us, including, without limitation, your name, address, telephone number, email address, or any screen name or user name you may use. If we learn we have collected or received Personal Information from a child under 16, we will delete that information. If you believe we might have any information from or about a child under 16, please contact us at email@example.com to request that this information be deleted.
Anyone under 18 years old should seek his or her parent’s or guardian’s permission prior to using or disclosing any Personal Information on or through the Platforms. By using the Platforms, you hereby represent that you are at least 16 years old.
SPECIAL NOTICE TO CALIFORNIA RESIDENTS
Under California Civil Code Section 1798.83, also known as Senate Bill 27, or “Shine the Light” you are entitled to request and receive, free of charge, a copy of SR’s California Information Sharing Disclosure Notice for the previous calendar year. You may email us at firstname.lastname@example.org to request a copy. We will provide the requested information to you at your email address in response. Please be aware that not all information sharing is covered by the “Shine the Light” requirements and only information on covered sharing will be included in our response.
CALIFORNIA PRIVACY RIGHTS ACT (“CPRA”)
The CPRA provides consumers (California residents) with specific rights regarding their Personal Information. If you are a California resident, this section describes your CPRA rights and explains how to exercise those rights.
We have collected, used, disclosed, sold and shared the following categories of Personal Information about you within the last twelve (12) months:
We do not collect any “Sensitive Personal Information” (as defined by the CPRA).
We will retain the Personal Information listed above for as long as necessary to fulfil the purpose for which it was collected, or as required by applicable laws or regulation.
California residents have the following rights under the CPRA:
Right to Know: You have the right to request that we disclose:
The specific pieces of Personal Information collected;
The categories of Personal Information collected;
The categories of sources from whom the Personal Information is collected;
The purpose for collecting, selling or sharing the Personal Information;
The categories of third parties with whom we have disclosed the Personal Information;
The categories of Personal Information that we have sold or shared, and the categories of third parties to whom the Personal Information was sold or shared, by category or categories of Personal Information for each third party to whom the Personal Information was sold or shared;
The categories of Personal Information that we disclosed for a business purpose and the categories of persons to whom it was disclosed for a business purpose.
Right to Delete: You have the right to request that we delete your Personal Information, subject to certain exceptions.
Right to Correct Inaccurate Personal Information: You have the right to request that we correct inaccurate Personal Information we maintain about you, taking into account the nature of the Personal Information and the purposes of the processing of the Personal Information.
Right to Opt-Out of Sale or Sharing: We do not sell or share your Personal Information for monetary consideration. However, the collection of data through certain third-party cookies for analytics and targeting advertising purposes may be considered a “sale” and is considered “sharing” under the CPRA. While we do not sell or share your Personal Information for monetary consideration, we do use third party cookies for analytics and targeted advertising purposes. To opt-out of having your information sold and shared with third-party website analytics and digital advertising service providers for this purpose, visit our “Do Not Sell or Share My Personal Information” web page. We do not have actual knowledge that we sell or share Personal Information about children under the age of 16.
Right to Limit the Use and Disclosure of Sensitive Personal Information for Certain Purposes: As stated above, we do not collect your Sensitive Personal Information.
We will not discriminate against California consumers for exercising their CPRA rights.
California residents may exercise their CPRA rights by filling out and submitting a request here or by calling us at (800) 633-9308.
Only you or an authorized agent may make a consumer request related to your Personal Information.
Your request must provide sufficient information that allows us to reasonably verify you are the person about whom we collected Personal Information, or are an authorized agent, and describe your request with sufficient detail that allows us to properly understand, evaluate, and respond to it. You may only make a consumer request for disclosure twice within a 12-month period.
To meet our obligations to protect your privacy, we will need to verify your identity before complying with your requests to know, delete and correct Personal Information. To submit a verifiable request, you will be asked to provide certain information to help us verify your identity. The information we ask you to provide to initiate a request may differ depending upon the type of request, the type, sensitivity and value of the Personal Information that is the subject of the request, and the risk of harm to you that may occur as a result of unauthorized access or deletion, among other factors. You may designate an authorized agent to make a request on your behalf by providing the agent with signed written permission to do so.
SPECIAL NOTICE TO NEVADA RESIDENTS
Under Nevada law, SR does not sell your Personal Information. However, if you are a Nevada resident, you may submit a request that we not sell any Personal Information we have collected about you by contacting us as set forth below.
GOVERNING LAW; DISPUTES